OVERVIEW

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It is engrained in our culture to do everything possible to ensure that our customers are satisfied with our products and customer service.

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Within 7 days of receipt of your item/s, please contact us if a product/s is either a) defective / not operational b) the incorrect item or size, and we will do everything in our power to remedy the issue. This may include coming out to inspect the item (if local), sending you a part to remedy the issue, providing you with guidance on how to fix the issue or even replace the product entirely.

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Please contact us immediately after receipt of your item if the item has been damaged in transit. If we do not hear from you within 3 days of receipt then we cannot take responsibility for such damage.

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Our return policy does not cover every day wear and tear or improper treatment or maintenance.

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Importantly, the products that we manufacture are all custom made to agreed specifications. Each product uniquely custom made, therefore your product/s, whilst similar to the products featured on our website, will not be exactly alike.

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We will do everything in our power to ensure you are happy and satisfied with the outcome.

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REFUNDS

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If you have a defective or incorrect part item or component, contact us within 7 days, upon inspection of the item we will provide a replacement item if required.

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EXCHANGES

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As all our associated healthcare textiles, medical and commercial shower tracks products are custom made, we do not exchange items. We only replace items if they are deemed defective or incorrect items.

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SHIPPING

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To return your product, you should have it returned to: 13 B Ceylon St, Nunawading, VIC, 3131, Australia.

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Depending on the nature if the issue, we will work with you to determine who will be responsible for shipping costs.

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